Shipping policy

At AvelaPets, we are committed to providing a reliable and smooth delivery experience for all our customers. We currently ship orders to customers in the United States, United Kingdom, and Canada.

Order Processing Time

All orders are carefully prepared and processed within:

1–2 business days

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Please note that processing times do not include delivery times.

Delivery Time

Our estimated delivery times are:

United States: 5–13 business days
United Kingdom: 5–13 business days
Canada: 5–13 business days

Most orders arrive within 5–10 business days, however delivery times may vary depending on your location, carrier delays, customs processing, and other circumstances outside of our control.

Delivery times begin once your order has been processed and shipped.

Shipping Costs

We are pleased to offer:

Free shipping on all orders

Any applicable shipping costs will always be displayed clearly at checkout before your purchase is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use your tracking number to follow your order’s journey until it arrives.

Please allow a few days for tracking information to become available after shipment.

Customs & Import Fees

AvelaPets ships orders internationally, and depending on your country’s regulations, customs duties, taxes, or import fees may apply.

Any customs charges or import fees are the responsibility of the customer. These charges are determined by local customs authorities and are outside of AvelaPets’ control.

We recommend checking your local customs regulations if you have any questions regarding potential fees before placing your order.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team:

Email: avelapetssupport@gmail.com

Our team will be happy to assist you and help investigate the status of your order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made after an order has been processed and shipped.